Cancel Your Flight
Cancel your flight
Change of plans? No problem. We’re here to help make things as easy as possible.
You can cancel most flights online.
Before you cancel
Be sure to review the Airline rules + restrictions in your itinerary to see what the airline will let you do and what fees they charge for flight cancellations.
Cancel with extenuating circumstances
In some cases, you might be able to get a refund for non-refundable tickets if you canceled because of jury duty, a medical incident, death, or a change in military orders that would prevent you from traveling. Please call our customer service to request a refund from your airline. Keep in mind that you’ll probably have to provide documentation outlining the circumstances of your request and that it’s up to the airline whether or not they issue a refund.
Full-service airlines
If you booked:
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In the last 24 hours: Some airlines will let you cancel for free if you booked at least seven days before the flight departs. Not sure this applies to you? Please call our customer service.
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More than 24 hours ago: Airline cancellation fees come into play at this point. See the Airline rules + restrictions in your itinerary for more info.
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Non-refundable fares: You won’t get a refund if you cancel, but you might get an airline credit to use later. Please call our customer service for more details.
How to cancel your flight
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Login to your Vivance Account
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Go to Bookings
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Select Cancel Flight and follow the instructions.
And you’re done!
Roundtrip flights with 2 one-way fares
Some roundtrip flights consist of 2 one-way fares, each subject to its own rules and restrictions. Because each ticket is considered separate, be sure to cancel each of your one-way flights individually.
Still need help?
Call our customer service. We're here to help.